Privacy Policy
Your privacy is important to us. Learn how we protect and handle your information.
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Introduction
In the course of using this website and/or availing the Services, Conexia Telecom Private Limited ("Conexia") and its Affiliates may become privy to information of its customers, including Personally Identifiable Information (PII).
Conexia is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the web.
Information We Collect
Personally Identifiable Information (PII)
We may collect the following types of Personally Identifiable Information:
- Personal details: Name, date of birth, birthplace, genetic information
- Contact information: Address, telephone number, email address
- Financial information: Bank accounts, card numbers
- Identification: Identity number, Vehicle Registration Number, Driving Licence Number
- Biometric data: Face/Photograph, Digital identity
Non-Personally Identifiable Information
We may also collect and analyze non-Personally Identifiable Information, such as:
- Addresses of web pages viewed, links and advertisements clicked
- Searches conducted and Tariff Plan subscribed
- Usage quantum and service interactions
How We Use Your Information
Conexia will limit the collection and use of Customer Personally Identifiable Information only on a need-to-know basis to deliver better service to customers. Conexia may use and share the information provided by Customers with its Affiliates and third parties for providing services and any service-related activities.
We may use your information for:
- Providing services and service-related activities
- Billing, collecting bills, notifying or contacting Customers
- Serving customized advertising to users while accessing Internet
- Statistical analysis and enhancing Conexia services experience
In this regard, it may be necessary to disclose customer information to one or more agents and contractors and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from Conexia only for these purposes.
Information Sharing & Disclosure
The Customer authorizes Conexia to exchange, share, part with all Personally Identifiable Information and transaction history of the Customers to its Affiliates/banks/financial institutions/credit bureaus/agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management.
Authorized Sharing
With agents, contractors, and sub-contractors for service delivery, billing, and service-related matters.
Financial Institutions
With Affiliates, banks, financial institutions, credit bureaus for credit reporting, verification, and risk management as required by law or customary practice.
We Will NOT
Conexia will not sell or rent Customer Personally Identifiable Information to third parties. Customers shall not hold Conexia liable for use or disclosure of information as authorized herein.
Legal Disclosure Requirements
Conexia will not otherwise disclose Personally Identifiable Information provided by Customers to third parties, unless such action is necessary to:
- Conform to legal requirements or comply with legal process
- Comply with investigations of purported unlawful activities, as provided for under the Information Technology Act, 2000
- Protect and defend the rights, interests, or property of Conexia and/or its Affiliates, other customers
- Enforce the terms and conditions of the services provided to Customers
Data Security
While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your information.
Conexia has implemented appropriate technical and organizational security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
Enterprise-Grade DDoS Protection
As a Class-A Licensed ISP, Conexia has implemented enterprise-grade DDoS protection to safeguard customer digital infrastructure and ensure uninterrupted connectivity.
Third-Party Websites & Advertising
Important Notice
Our website may contain advertisements, references, and links to other websites and organizations. Different rules may apply to the collection, use, or disclosure of your information by third parties.
We may use third parties to display or serve advertising on the Site, in our web-based newsletters, and while accessing Internet in general. Often such third party advertising companies employ cookie and web bug technologies to measure advertising effectiveness.
You should be aware that different rules may apply to the collection, use or disclosure of your information by third parties in connection with their advertisements, promotions and other web sites you encounter on the Internet.
The use of such technology by these third parties is within their control and not ours, and even if we have a relationship with the third party, we do not control those sites or their policies and practices regarding your information and we encourage you to investigate and ask questions directly of them in this regard.
Your Rights & Choices
You have the right to:
Access Your Information
Request a copy of the personal information we hold about you
Correct Your Information
Update or correct inaccurate personal information
Delete Your Information
Request deletion of your personal information (subject to legal requirements)
Opt-Out of Marketing
Unsubscribe from promotional communications
Policy Updates
Conexia will occasionally update this Privacy Statement to reflect company and customer feedback. If there are material changes to this Statement or in how Conexia will use your personal information, Conexia will prominently post such changes prior to implementing the change.
Conexia encourages you to periodically review this Statement to be informed of how we are protecting or using your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Conexia Telecom Private Limited
New Delhi - 110029, India